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Support Center
 HOSTING SUPPORT
 General Set Up
After you complete the payment for our hosting service, you will receive an e-mail from us regarding your account and other instructions on how to set up your account.
First, you need to transfer your domain to our server.
Note: If you are using our domain name service, we will take care of this process.
After doing so, you can login to your control panel at
http://www.yourdomain.com:2082/
With username and password you assigned when you placed your order, you'd be able to login to your Control Panel to manage your account. Please note that password is case sensitive, so you will need to enter it exactly as it appears. This can be changed from the Control Panel by clicking the "change password" icon.
When you first log into your account, you will see various hidden files and directories, among them, the two that are most important are the public_html and public_ftp directories.
DO NOT DELETE OR RENAME any of these directories or any hidden files that you may find. These directories are automatically setup by the system and are required in order for your account to function. Deleting or renaming any of them will cause fatal errors that can only be repaired by deleting and resetting your account.
Of these directories, the ONLY ONE that is important to you is the public_html directory. This is the directory where you will upload your web pages and create other subdirectories that will pertain to your web site and be viewable from your web browser. Your pages WILL NOT be viewable on a web browser unless they are uploaded to this directory.
When you initially enter your public_html directory, you will see one directory, which is your cgi-bin, and one html file, which is the placeholder page created by the system when your account is created.
The CGI-BIN is where you upload your cgi scripts. DO NOT DELETE OR RENAME your cgi-bin.
As you add features from your Control Panel, the system will automatically create other directories within this area. ANY AND ALL sub-directories and/or files created by the system SHOULD NOT BE DELETED OR ALTERED IN ANY WAY.
Note: If you will be using our update & maintenance services, you don't have to worry about the above issues if you don't understand. We will take care of everything for you.
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Email set up
1. What is my incoming Mail (POP3) server?
All of our plans come with POP3, your POP3 server is:
mail.yourdomain.com
2. What is my ourgoing Mail (SMTP) server?
mail.yourdomain.com
3. How can I access my web mail?
You can either access your web mail through CPanel, or you can access your mail account directly at:
http://www.yourdomain.com:2095
And type in your username and password to loging.
4. How do I create email address?
Just login to your CPanel, under Mail menu, you'll find an option to Manage Account, click on it, and you will have total control to create, delete, and modify email accounts. Also, you can read your web mail through there. If you need help, please contact us at support@nanaedesign.com
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DOMAIN NAME SUPPORT
Doman Name Transfer
If you'd like to transfer your domains to our domain name service, we can help you to do that. First, your domain must already be registered with another registrar.
If you want to take care of your domain name yourself, that is fine. However, if you'd rather leave the details of DNS servers, forwarding, etc... to someone else, we will be happy to do the work for you. Please read about our domain name services or contact support@nanaedesign.com for more information.
There are some guidance when you transfer domain name to our domain name services> Please read carefully.
- Transfers will succeed only if the admin contact information showing in the current registrar's Whois is up-to-date.
- Not all domain name functionalities will transfer. For example, another registrar may offer 5 MB free Web hosting, free URL forwarding, etc. These services will not transfer. You will, however, have access to set-up any MyDomain services for your domain once the transfer completes.
- Some domain name functionalities that transfer will not do so automatically. These services will have to be re-configured by the client through our account management system.
- Only .COM, .NET, .ORG, .BIZ, .US, and .INFO domain names can currently be transferred. Other ccTLDs will be included at a later date.
- Transfers will take between 5 and 7 days under normal circumstances to complete. If the losing registrar refuses to acknowledge a transfer request for any reason, the transfer may take longer to complete.
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TEMPLATES
Frequently Asked Questions
1. What are the advantages of purchasing a website template?
The major advantage is price: You get a high quality design for just $20-$70. You don't have to hire a web designer or web design studio. The second advantage is time frame: It usually takes 5-15 days for a good designer to produce a web page of such quality.
2. What do I receive when I order a template?
After you purchases from us, you will receive an email with link(s) to download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and advanced clipart library.
You will need unzipping software to open the .zip archive. Windows users may visit www.WinZip.com. Mac users may visit www.StuffIt.com.
3. In what formats are your templates available?
Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.
4. What am I allowed and not allowed to do with the templates?
You may:
• Build a website using the template in any way you like.
You may not:
• Resell or redistribute templates (like we do).
• Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
• Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design)
5. What is the difference between unique and non-unique purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can buy the template you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.
6. Is it reasonable to make unique purchase of template that was already purchased before?
Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com.
7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website.
8. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?
Sorry, we do not provide membership based services.
9. I would like to make payment by company check. Is that possible?
Please use MoneyBookers payment option. They accept payments by check
10. Is there any return policy?
Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read sources available section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.
11. I ordered a template but haven't received the download information.
In this case please contact our Billing Department via e-mail
12. I was billed twice. I received 2 emails from merchant
Make sure that these charges have different order IDs. If it is so, contact at our billing department.
13. Is it possible to reactivate my download link if it was deactivated after 3 days?
YYes. Please contact our billing department and they will reactivate your link.
14. I would like to purchase a template, but it is not available on the site anymore.
The template has been sold out for exclusive price. Look for similar templates in our collection!
15. How can I modify a template to suit my particular website?
Please use our customize template service.
16. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check the sources available' field in the template preview window.
17. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at Adobe website.
18. What software do you recommend for making HTML?
We think that Macromedia Dreamweaver is the best.
19. How can I modify flash portion of the template?
You need to use Macromedia Flash to edit animated part of the template. Please visit the site of the developer: http://www.macromedia.com/software/20. When I try to open the flash fla file, I get an error Unexpected file format.
This means that .fla file is incompatible with your Flash version. Please install Flash MX to edit this file or get in touch with our support personnel to have the file converted to appropriate version.
21. Can I edit flash template in Swish?
No. Our flash templates can be edited only with Macromedia Flash
22. Can I change the pictures on the flash animated website and put my own pictures instead?
Yes, you can.
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Term of use
1. IMPORTANT INFORMATION
You should carefully read the following terms and conditions. Your purchase or use of our products implies that you have read and accepted these terms and conditions.
2. LICENSE
Our website grants you a nonexclusive limited license to use the web templates and other products sold through our web site by independend contect providers (the "products") in accordance with these Terms and Conditions (the "license") issued by our company.
- LIMITED USAGE GRANTED
You may only use each individual product on a single website, belonging to either you or your client. You have to purchase same template once more in order to make another project with the same design
- MODIFICATIONS
You are authorized to make any necessary modification(s) to our products to fit your purposes.
- UNAUTHORIZED USE
You may not place any of our products, modified or unmodified, on a diskette, CD, website or any other medium and offer them for redistribution or resale of any kind without prior written consent from our company.
- ASSIGNABILITY
You may not sub-license, assign, or transfer this license to anyone else without prior written consent from templatemonster.com.
- e) OWNERSHIP
You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of independent content providers.
Our products are provided "as is" without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.
3. OUR REFUND POLICY
Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.
4. ANTIFRAUD CHECK
Customer purchase can be suspended for manual antifraud check for 10-20 minutes as well as it can be suspended for longer term (around 20 hours) for more serious investigation. Antifraud check occurs because of growing number of fraud transactions from persons who are not actual cardholders of the credit cards used during purchase.
Our company reserves the right to change or modify these terms with no prior notice.
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